Our Mission is to deliver happiness! Happiness in our customer service, food quality and experience If you are NOT happy with something involving our team member service, quality of food or with your personal experience in store, please notify one of our team members in store and they will do everything in their power to make it right for you. So don't hesitate & give us a chance to turn it around! Let us know if:
Our team members did not fully answer your question(s) or satisfy any concern(s) that you may have had.
You received damaged plastic wear (meal containers, utensils, bags, etc...).
You are NOT enjoying the quality of the food (any textures, flavors or smells). We want you to enjoy our food not deal with it!
There is anything you think that can help us improve our service so we can achieve our mission.
MEAL INSURANCE: Included in memberships only.
If you are NOT happy with your meal,
We will replace it for a new meal of equal or lesser value,
We will refund the full amount of the meal, or
We will provide a gift card of the value of your meal.
Same day delivery will be provided by Uber Eats & Door Dash. Our full menu is available on the apps. If you're not in the same day delivery radius, you can schedule a delivery order on our website. Make sure to use our Zip Code Validator on the top of our site to check if delivery is available for your location.
To order, please download the Uber Eats or DoorDash mobile application on your smart device. Once downloaded, launch the application on your smart phone and search "prepLIFE Meal Prep Grill."
Please note that pricing will differ due to service charges charged by the application. For any inquiries regarding our menu or pricing, please email our Customer Service Team at firstname.lastname@example.org
If you let us know you won't be there to receive your order but someone else will, that is okay!
If our delivery time is off and if we miss you, we will either: (A) leave your order by the door in an insulated cool bag, which will keep you order cool for 1 hour, or (B) we will bring your order back to our location or the nearest pick-up location for you to pick up at a later time. You can arrange these options the day of your delivery with our team member driver and we will refund half the delivery fee or apply it to your next order.
Our food is made fresh every day! Once taken home and refrigerated, we recommend that you consume your meals within 5 days after purchase. To preserve the freshness of meals not consumed within 5 days of purchase, we recommend freezing your meals. You can thaw your frozen meal in the refrigerator 1 day prior to consuming.